At Mild to Wild Designs, we are committed to providing you with high-quality t-shirts and products. Our aim is to ensure your satisfaction with every order. Please review our Return and Refund policy below to understand how we handle returns and refunds, including cases where we cannot accept returns due to customer change of mind or ordering the wrong size:
1. Eligibility for Returns:
We accept returns for the following reasons:
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Defective or Damaged Items: If you receive a product that is defective, damaged, or misprinted, we are happy to provide a return or replacement.
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Incorrect Size, Color, or Design: If you receive a product that doesn’t match the size, color, or design you ordered, we will offer you the option to return it for a replacement.
2. Return Process:
If you wish to return an item for any of the eligible reasons mentioned above, please follow these steps:
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Initiate Contact: Contact our Customer Support team at [customer support email or phone number] within [number of days, e.g., 30 days] of receiving your order. Please provide your order number and details about the issue with the item.
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Receive Approval: Our Customer Support team will review your request and provide you with instructions on how to proceed if your return is eligible.
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Package the Item: Carefully package the item in its original packaging (if available) or suitable alternative to prevent damage during return transit.
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Return Shipping: If the return is due to our error (defective, damaged, or incorrect item), we will provide a return shipping label. If you are returning an item for an eligible reason, but not due to our error, you are responsible for the return shipping costs.
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Inspection: Once we receive the returned item, our team will inspect it to ensure it meets our return criteria.
3. Refund Options:
Depending on the situation and your preference, we offer the following refund options:
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Full Refund: For defective, damaged, or misprinted items, we will issue a full refund, including the original shipping cost, to your original payment method.
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Replacement: If the item you received is incorrect or flawed, we will send you a replacement at no additional cost.
4. Return Restrictions:
We do not accept returns for the following reasons:
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Customer Change of Mind: We cannot accept returns due to customer change of mind.
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Ordered the Wrong Size: We cannot accept returns if you ordered the wrong size. To avoid sizing issues, please refer to our sizing chart before placing your order.
5. Timeframe:
All return requests must be initiated within 30 days of receiving your order. Returned items must be received by us within 14 days of your return request.
6. Contact Us:
If you have any questions or concerns regarding our T-Shirts and Product Return and Refund Policy, please contact our Customer Support team at support@mildtowilddesigns.com. We are here to assist you and ensure your shopping experience is a positive one.
Please note that this policy is subject to change without prior notice. It’s recommended to review our return and refund policy on our website before making a purchase.
Last updated: 2023